Book A book icon Megaphone A megaphone icon Chat A chat bubble Calendar A calendar symbol Calendar alternative A calendar symbol Menu A menu symbol for navigation print A computer printer symbol Location A map location marker Location alternative A map location marker Phone A phone symbol User A human silhouette indicating login Document A document symbol Facebook Facebook social media icon Facebook Facebook social media icon Twitter Twitter social media icon Twitter circled Twitter social media icon YouTube YouTube social media icon YouTube YouTube social media icon YouTube Play icon YouTube social media icon Vimeo Vimeo social media icon Vimeo circled Vimeo social media icon LinkedIn LinkedIn social media icon LinkedIn circled LinkedIn social media icon Instagram Instagram social media icon Instagram circled Instagram social media icon Pinterest Pinterest social media icon Pinterest circled Pinterest social media icon Mobile A mobile phone Tablet A tablet symbol Laptop A laptop computer symbol Desktop A desktop computer display Pencil A pencil symbol Ok A checkmark symbol cancel-circle A X symbol Plus An addition symbol Minus A subtraction symbol Heart A heart symbol Star A star symbol Videocam A video camera symbol Caret A small triangle symbol Newspaper A newspaper symbol Cart A shopping cart Tools A hammer and a wrench symbol Flag A flag symbol home home-desc Photo A photograph symbol Audio A speaker with sound symbol Cog A group of cogs symbol RSS A RSS feed symbol Comment A speech bubble symbol Link A chain link symbol Export An export arrow symbol Envelope An envelope symbol Search A magnifying glass symbol Info An information symbol Info circled An information symbol Help circled A question mark symbol Clock A clock symbol Globe A globe symbol Globe alternative A globe symbol none none

Support

The CTP & CCP Program has been in operation for over four years. To date, all the issues concerning performance and accessing the platform have been resolved by following one of the below suggestions. If a problem persists, please contact Jim Swoyer for support. 

Suggestions

Issues Accessing the Platform:

Issue:

When I access the site, I am asked to provide an account code.

Suggestion: Most of the time this is because the URL saved in the browser jumped to a different spot of the platform. Your browser did not take the cookies required. It is important that you always log into the system through the CTP Site (www.ctpcertification.com). There is a “Login” button in the top right hand corner of the home page.

Issue:

I paid and logged in and when I try to access a lesson, it does not work?

Suggestion: Most of the time this is because the program was not selected. When selecting the program, go to the bottom of the page and click "Select The Program".

Issue:

When I select the program it does not come up?

Suggestion: The system required that you allow pop-up. You need to go into your bowser and change your settings. If you are unclear on how to do this, please consult your technical resource. Because of some company security policies, we are not able to help you make changes to your browser settings.

Issues Using The Platform:

Issue:

While reviewing a lesson, I cannot hear anything. Is there sound or narration for the lessons?

Suggestion: There are a few reasons for this to happen. When it does, you need to log out, turn the browser off and restart.

Issue:

While taking the test I got a navigation error.

Suggestion: There are a few reasons for this to happen. When it does, you need to log out, turn the browser off and restart. Sources for this error include the following:
  1. More than one window is open with the same or a different test. This causes a security breach and the system is designed to shut down when this happens.
  2. The user may have tried to go back and change answers to a previous question. This too is not permitted and the system is designed to detect this and shut down when this happens.
  3. Generally this issue occurs when the user tries anything other than continue taking a test. It is best to start and finish the test in one sitting.

Issue:

While taking the test used the pause function and now having trouble restarting the test.

Suggestion: We strongly suggest that you block the time and not stop taking the test. The button is there in the event something happens and you cannot avoid stopping. There is a good change that the cookies do not loud in your browser correctly and there is a good chance that you will need to start the test over. Make every attempt to avoid using this function.

Issue:

While taking the test my Internet connection was lost and I was not able to finish the test.

Suggestion: In the event you lost your Internet connection, the system will detect the error and this is a slight chance if you are able to log back in you could pick up where you were cut off. However, most of the time, you will not. You will need to start over. If there is an issue with passing the test, contact the administrator (Jim Swoyer – Contact info above) and he will check the system error log and verify what happened and allow you to retake the test.